Fanatic Customer Support

Get your questions answered and learn how we roll. Our knowledge base provides a wealth of invaluable information. Learn what to do and how. We will show you, not only tell you.

We bring a new meaning to customer support.

# Camera Support

Learn about camera requirements and capabilities and how to connect them to our platform.

What cameras do you support?

We support all cameras that provide the industry standard HTTP, RTMP and/or RTSP protocol.

We are one of the few platforms that do not restrict you to a particular manufacturer or brand and we support over 1,000+ cameras in circulation today.

How do I connect my camera?

You can connect your camera by using our Camera Connection Wizard located in your account control panel.

This wizard will take you through a step-by-step process to get your camera connected and usually takes less than a minute.

If you need a hand or are running into trouble please do not hesitate to contact us immediately.

 

How do I change my camera quality?

To change the quality of your camera, resolution, or other settings you will need to configure the camera itself at your physical location.

This can be done by going to the IP address of the camera on your local area network, logging in, and going to the setup tab.

 

If you need a hand or are running into trouble please do not hesitate to contact us immediately.

What settings should I use on my camera?

We recommend the following settings for all cameras: 

Resolution: At least 1920x1080P
Frames per Second: At least 5fps
Network Port: 554
RTSP Authentication: on, basic, or “digest”

If you need a hand or are running into trouble please do not hesitate to contact us immediately.

# Support Channels

About

Want to get to know us?
Learn about us, what we stand for and how we operate.

Billing

Find out how our straight forward billing process works and see our pricing options.

Cameras

Learn about camera requirements and capabilities and how to connect them to our platform.

Networking

Demystify camera networking concepts and learn what you need to do to configure your network.

Security

Keep your cameras secure with our tactical guides and stay up to date with the latest industry bulletins.

Setup

Get your cameras plugged in by following our video guides and tutorials..

Settings

Find out how to effectively manage your users, sharing, locations and tune your account settings.

Support

We take customer support seriously. Learn how to get support and get your issues resolved.

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