Fanatic Customer Support

Get your questions answered and learn how we roll. Our knowledge base provides a wealth of invaluable information. Learn what to do and how. We will show you, not only tell you.

We bring a new meaning to customer support.

# Security Support

Keep your cameras secure with our tactical guides and stay up to date with the latest industry bulletins.

How do I secure my cameras?

By exposing your cameras to the public internet you are potentially running the risk of bad actors gaining access.

Unlike streamnvr, most traditional NVR’s do not provide a way to secure your cameras.

To make your cameras secure you can connect them to streamnvr.

By following our setup guides and Camera Connection Wizard your camera will become secure.

If for any reason you are concerned about security please do not hesitate to contact us and our enterprise support team will help ensure that your connection to streamnvr remains secure. 

Is my data on streamnvr secure?

Yes.

Not only do your cameras become secure by connecting to streamnvr your recorded videos also are kept in a safe place.

Access to you cameras on the streamnvr platform is locked down to only your account that you have access to. Only you can decide who else (if applicable) can view and manage your cameras, including link sharing.

In addition to locked down access your video recordings are encrypted using the industry standard AES256 encryption algorithm. 

How do I find out if I have open ports?

By having open port(s) on your router, computer or firewall you are potentially exposing access to your computer(s) and network(s) to bad actors.

It is important to make sure that you “lock down” access using your routers firewall

See if you have ports open by visiting https://www.ipfingerprints.com/portscan.php.

Connect your cameras to streamnvr to keep them secure.

How do I permanently delete all of my data?

When you delete a camera, or close your account, your previously recorded video and camera settings are permanently deleted immediately. We do not “save” or retain any information after deletion.

Can I encrypt my connection to streamnvr?

Absolutely! In fact we recommend connection encrypted to all of our customers that want an additional layer of security.

Connection encryption is handled through an encrypted VPN connection between streamnvr and your local network(s). We recommend and use the industry standard pfSense firewall appliance.

Click here to learn more about our Managed Encrypted Connection Service or contact us.

# Support Channels

About

Want to get to know us?
Learn about us, what we stand for and how we operate.

Billing

Find out how our straight forward billing process works and see our pricing options.

Cameras

Learn about camera requirements and capabilities and how to connect them to our platform.

Networking

Demystify camera networking concepts and learn what you need to do to configure your network.

Security

Keep your cameras secure with our tactical guides and stay up to date with the latest industry bulletins.

Setup

Get your cameras plugged in by following our video guides and tutorials..

Settings

Find out how to effectively manage your users, sharing, locations and tune your account settings.

Support

We take customer support seriously. Learn how to get support and get your issues resolved.

Can't find your topic?
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