Fanatic Customer Support

Get your questions answered and learn how we roll. Our knowledge base provides a wealth of invaluable information. Learn what to do and how. We will show you, not only tell you.

We bring a new meaning to customer support.

# Settings Support

We take customer support seriously. Learn how to get support and get your issues resolved.

Don’t have an account yet? Click here to register for free!

To find your account settings visit

Can I give someone else access to my cameras?

Absolutely! We allow you to give access to your cameras by creating and managing user accounts.

By using user accounts you can control who has access and what cameras and features they can control.

Do not give out access to your account using your own login information.

To create and manage user accounts click here.

Can I share a recording without giving access to my account?

Yes. We provide a “Link Sharing” feature that allows you to give access to a specific recording by sending a special link to your recipient(s).

This will allow them to have access to that recording only.

To manage your shared links click here.

Do you support multiple locations?

Yes. You can add as many locations as you want.

Locations allow you to group, or organize, your cameras such as by a physical location/site.

To manage your locations click here.

# Support Channels


Want to get to know us?
Learn about us, what we stand for and how we operate.


Find out how our straight forward billing process works and see our pricing options.


Learn about camera requirements and capabilities and how to connect them to our platform.


Demystify camera networking concepts and learn what you need to do to configure your network.


Keep your cameras secure with our tactical guides and stay up to date with the latest industry bulletins.


Get your cameras plugged in by following our video guides and tutorials..


Find out how to effectively manage your users, sharing, locations and tune your account settings.


We take customer support seriously. Learn how to get support and get your issues resolved.

Can't find your topic?
Click here
to contact us directly.

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