Fanatic Customer Support

Get your questions answered and learn how we roll. Our knowledge base provides a wealth of invaluable information. Learn what to do and how. We will show you, not only tell you.

We bring a new meaning to customer support.

# Support Information

We take customer support seriously. Learn how to get support and get your issues resolved.

Need help? Click here to contact our Enterprise Support Team!

What is "enterprise support"?

We provide all customers with enterprise support at no additional cost. We’ll help you with anything from setting up you cameras to advising you on how to secure your network anytime, 24×7.

How do I get support?

The easiest way to get help is to contact us and one of our Enterprise Support Team Members will help you resolve your issue(s).

We provide support via chat, email, phone and text.

Click here to contact us!

I have an emergency, I need help now!

Our Enterprise Support Team is available 24×7, click here to contact us immediately!

How do I chat with you?

Simply click on the round chat icon located at the bottom right of this page..

# Support Channels


Want to get to know us?
Learn about us, what we stand for and how we operate.


Find out how our straight forward billing process works and see our pricing options.


Learn about camera requirements and capabilities and how to connect them to our platform.


Demystify camera networking concepts and learn what you need to do to configure your network.


Keep your cameras secure with our tactical guides and stay up to date with the latest industry bulletins.


Get your cameras plugged in by following our video guides and tutorials..


Find out how to effectively manage your users, sharing, locations and tune your account settings.


We take customer support seriously. Learn how to get support and get your issues resolved.

Can't find your topic?
Click here
to contact us directly.

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